Support

Driver App — Common Issues

GPS not starting

Grant Location permission in your device Settings → CoordinateTracker. GPS only works when the app is in the foreground.

Camera not opening

Grant Camera permission in Settings → CoordinateTracker → Permissions.

Login fails

Check your credentials with your administrator. Passwords are case-sensitive. Use the email address your account was created with.

Offers not loading

Verify your Resource ID is correct in the Driver Setup screen. Pull down to refresh. Auto-refresh runs every 30 seconds.

Fuel log upload fails

Check your internet connection. Photos must be under 10 MB each. Retake in better lighting if AI extraction returns no data.

Web App — Common Issues

Map not loading

Check that your GPS tracker is powered and connected. Data appears within 1–2 minutes of the device coming online.

Mileage log missing trips

The OBD2 device must have mobile connectivity. Check the SIM card status in Management → SIM Cards.